Return Policy

Returns

With an approved RMA number, MedStoreVIP.com will accept returns for purchases made through MedStoreVIP.com on unopened product(s) within 30 days of the delivery date.

Obtaining an approved RMA

All customers (Domestic) should contact a MedStore VIP Customer Service Agent to arrange for an approved RMA number. To qualify for a valid return, approved RMA return items must be received by MedStore VIP within 30 days of the RMA issuance.

Please note that we cannot accept any returns/exchanges on medical product packages that have been opened or that have been used in any way. Therefore, we urge you to carefully select the correct product and size before your purchase.

A restocking fee of 20% will be subtracted from the original charges or a store credit for the difference will be issued on returned items. The 20% restocking fee does NOT apply to exchanged items. All shipping costs are non-refundable.

Please email our support department support@medstorevip.com or call us toll free at 888-498-4221 for more information about our return process or to receive an approved RMA number.

Return Mailing Address:

MedStore VIP
Attn: Returns
1437 Egg Harbor Road
Sturgeon Bay, WI 54235

Refunds

We will process a refund within 3 days of a qualified refund. Please note that it may take a few additional days for your credit card issuer (or bank) to post the credit to your account, depending on their processing times. The refund will be issued to the original method of payment.

Exchanges

Order The Wrong Part Or Size?

Depending on the following circumstances, MedStore VIP will exchange your item for the correct product and issue a store credit, or you will be responsible for the price difference:

A store credit will be offered if the exchanged product holds a higher value than the correct product/size needed.
If the exchanged product holds a lower value than the correct product/size, you will be responsible for the cost difference.

Please Note:

Shipping fees on your returned item(s) back to MedStore VIP are the responsibility of the customer.
No restocking fees on exchanged items.
We are unable to accept any returns/exchanges on products that have been opened. Please be meticulous in selecting the right product and size, and of course we encourage you to call us to advise on the proper gear and fit.

Cancellations

Canceling My Order

Orders that are cancelled before the order is shipped, MedStore VIP will refund full payment within 1 business day. Once an order has left our facility it becomes subject to our return policy above.

Warranty Items

If the product you have purchased needs to be returned due to a manufacturer defect, MedStore VIP will exchange your product for the same item or an item of equal value at no additional charge.

All customers should contact MedStore VIP Customer Support to obtain an approved RMA number for the return. Warranty consideration on approved RMA return items must be received by MedStore VIP within 30 days of the RMA issuance.

Contact Us:

Email: support@medstorevip.com

Call Toll Free: 888-498-4221

MedStore VIP

1437 Egg Harbor Road

Sturgeon Bay, WI 54235