Warranty Info
At Medstore VIP, we want our customers to feel confident when shopping with us. Warranty coverage varies by product, brand, and manufacturer, so the most accurate warranty information is always listed on each individual product page.
We encourage customers to review the product-specific warranty details provided on the product page before purchasing.
Product-Specific Warranty Information
Most products sold on our website include a manufacturer’s warranty, when applicable. Because warranty terms can vary by model, the warranty information shown on the individual product page should be used as the primary source for coverage details.
Warranty coverage may differ based on the product and may include separate terms for components such as:
- Frames
- Electronics
- Motors
- Drive systems
- Lift mechanisms
- Fabrics and upholstery
- Batteries
- Chargers
- Accessories and replacement parts
Manufacturer Warranty Coverage
Unless otherwise stated, warranty coverage is provided by the product manufacturer. Warranty periods, covered parts, and service terms may vary depending on the item purchased.
This applies to products such as:
- Power mobility scooters
- Power wheelchairs
- Lift chairs and recliners
- Portable oxygen concentrators
- Replacement batteries and chargers
- Replacement parts and accessories
What Is Typically Not Covered
Unless specifically included by the manufacturer, warranties generally do not cover:
- Normal wear and tear
- Cosmetic damage
- Misuse or abuse
- Accidental damage
- Improper installation or assembly
- Improper maintenance
- Unauthorized repairs or modifications
- Damage caused by improper storage or environmental exposure
- Battery performance loss due to normal aging and use
Reporting a Warranty Issue
If you believe your product has a warranty-related issue, please contact our customer service team as soon as possible. To help us review your claim, please be prepared to provide:
- Your order number
- Product name and model number
- Serial number, if applicable
- A description of the issue
- Photos or video of the problem, if requested
Our team will review the information and assist with troubleshooting or coordinating with the manufacturer when applicable.
Shipping Damage
If your item arrives damaged, please notify us immediately upon delivery. Shipping damage must be reported promptly and is handled separately from manufacturer warranty claims. Photos of the product and packaging may be required.
Warranty Claim Review
All warranty claims are subject to review and approval based on the manufacturer’s warranty terms and policies. Repair, replacement, parts coverage, or service eligibility will depend on the manufacturer’s determination.
Disclaimer
Medstore VIP does not provide any separate warranty beyond the manufacturer’s warranty unless otherwise stated on the product page. All warranties are limited to those offered by the manufacturer, and coverage is subject to the manufacturer’s terms, conditions, and approval.
Contact us:
support@medstorevip.com or at 888-498-4221
You will be instructed to send your defective equipment to our returns department located at:
MedStore VIP
Attn: Returns
1437 Egg Harbor Road
Sturgeon Bay, WI 54235